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From a Few Dozen Employees to Over 800 in Just a Few Years

Sailun Tires

Be a great leader. Why? Because anyone can boss others around. And six times out of ten, those people will do what you say (chances are higher if you pay them.) But a great leader doesn鈥檛 have to 鈥 shouldn鈥檛 鈥 be a totalitarian. Great leadership creates great followers: Those who do because they want to, because they believe in you and what you stand for.

So how do you begin to be a great leader, or sharpen your skills if you already know how? Galen M. Hair, Owner of Insurance Claim HQ, shared his tried-and-true methods with us.

Stand Up for Your Employees

In 2019, Hair told his employees as the pandemic swept the nation, 鈥淢oney might get tight. But if you fight for us, we鈥檒l fight for you.鈥 The employee turnover rate during that period? Zero.

Further, treat your team with humanity. You may run a business that requires only a high school degree to work for, but that doesn鈥檛 make your employees lesser than you. Remember that just because you worked hard to get where you are, doesn鈥檛 mean every person you deal with hasn鈥檛 worked just as hard in other ways. Have compassion and empathy for everyone in your organization, no matter their status.

Stand Up for Your Community

Hair and his team have assisted well over 800 families in rebuilding their houses and businesses. While it is how he makes a living, it is clear that he puts these people in need first. If you regularly take the time to give back to those around you, your attitude towards the world as a whole will shift into the positive (it鈥檚 been proven) and it will spill into your professional life.

鈥淐onsider a company-wide volunteer day or a toy drive,鈥 Hair said. 鈥淏eyond that, provide a space for your community and customers that is based on trust and respect. It鈥檚 simple customer service, but it鈥檚 been around a long time for a reason. Loyalty can be bought, sure, but it鈥檚 way more worth it and long-lasted if it鈥檚 earned.

Communicate Clearly and Often

Businesses go through their ups and downs, such is life. But if we hide when our business is doing poorly from the people who make our work possible, we can only stand to suffer.

鈥淵ou have to be upfront with your team,鈥 Hair said. 鈥淒epending on the size of your organization, you don鈥檛 have to go into great detail, but hiding something small makes it look like you are hiding something astronomical. So just put it on the table. Let people decide how they feel after you鈥檝e said your piece 鈥 not before.鈥

Additionally, by being transparent with those that support us, we can expect similar treatment from them.

鈥淚t certainly goes both ways,鈥 Hair went on. 鈥淚f you want your staff to stay understanding and open when you have something going on, you must do your best to be the same way for them in return. Lead by example. The golden rule does have merit: Treat others the way you would like to be treated.鈥

Clarity is an important feature here though 鈥 don鈥檛 dump things onto your team that will add stress or make them uncomfortable. That鈥檚 what your therapist is for.

鈥淵ou can be transparent without oversharing,鈥 said Hair. 鈥淵ou can be vulnerable without sending shockwaves of panic through your people. Being upfront means walking that line with your head held high.鈥

Build a Culture

Integrity and communication are must-haves for any company to be successful long-term. But what are the building blocks that take you above and beyond the basics?

鈥淐reate a company culture that exemplifies your values,鈥 said Hair. 鈥淚f you look forward to coming to work every day because you made a bubble that fosters creativity, care, innovation, whatever it is that keeps you driving, your employees will feel the same way. And never force people to fit into your cultural mold. You can鈥檛 force someone to be something they鈥檙e not. The ones who stay are wired the same way you are, and that鈥檚 what you want.鈥

Pile Sugar on Your Competition

鈥淔riend or foe, everyone is human,鈥 He said.

鈥楰ill them with kindness鈥 might be a clich茅, but we all know clich茅s become thus because they are so-oft uttered. Just like those top hits on the radio we get sick of hearing, they got to that point because at one time, we couldn鈥檛 get enough of them.

So try it.

鈥淚鈥檓 not saying you need to invite your direct competitor out for coffee,鈥 Hair joked. 鈥淏ut what I am saying is that treating them with a certain level of professionalism goes so much longer of a way than trying to sabotage or bad mouth them. When you do that, no matter what, you look worse. Not them.鈥

Heart-centered, culture built business is what Hair preaches, and he couldn鈥檛 be closer to the mark. Try these tips this week and see for yourself!

About Galen M. Hair

Galen M. Hair, Owner at Insurance Claim HQ, is a property insurance attorney who has helped over 800 families rebuild their homes and businesses. He has been rated a Super Lawyers Rising Star and voted one of the National Trial Lawyers Top 100. Click here to learn more about protecting your property from disaster.


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